Terms and conditions

These terms describe the conditions for using the website 2811global.com and the programs, courses and services that 2811 offers through it. 2811 is a global platform for social, economic and ecological change with teams in Latin America, Europe and the United States. In these terms, “2811”, “we” and “us” refer to the organization as a whole, and “you” refers to the person or institution using the website. By using the website you accept these terms. If you do not agree with them, please do not use the website.

Use of the website

The website is offered for informational purposes, to present our programs and to let you contact us or register for them. You agree to use it lawfully, without interfering with its operation, attempting unauthorized access or using the content in ways that harm 2811 or third parties.

Forms and registrations

When you fill in a form, register for a program or subscribe to our newsletter, we ask you to provide accurate information and to keep it up to date. How we handle that information is described in the privacy policy below.

Programs, courses and payments

Each program or course has its own description, dates, price and conditions, published on its page or shared with you before you enroll. Prices are shown in the currency indicated and may include or exclude taxes as stated. Payments are processed by specialized providers; 2811 does not store your card details. If you are a consumer, you keep the withdrawal and refund rights that the law of your country grants you for distance purchases; each program states how to exercise them. We may update program details and correct errors on the website at any time.

Content and intellectual property

The texts, images, videos, methodologies, course materials, logos and brands published on the website belong to 2811 or to the partners who authorized their use. You may consult and share them for personal, educational and non-commercial purposes, always crediting the source. Any other use requires our written permission.

Links to other sites

The website links to resources of other organizations. We do not control them and are not responsible for their content or their handling of your information. We recommend reading their own terms and policies.

Liability

We work to keep the website available, accurate and secure, but we cannot guarantee that it will be free of interruptions or errors. To the extent permitted by the law that applies to you, 2811 is not responsible for indirect damages derived from the use of the website. Nothing in these terms limits the rights that the law of your country grants you as a consumer.

Applicable law

If you use the website as a consumer, the law and courts of your country of residence apply. In any other case, these terms are governed by the law of the country of the 2811 entity with which you contract. Before any dispute, we invite you to write to us so we can look for a solution together.

Changes to these terms

We may update these terms when our services or the law change. We will publish the new version on this page with its update date. Using the website after that date means you accept the updated terms.

Privacy policy

This policy explains what personal information 2811 collects through the website, why we collect it, with whom we share it and what rights you have over it. We apply the same principles for everyone, wherever you are, and we also comply with the specific rules that protect you in your country.

What information we collect

• Information you give us in forms, registrations and newsletter subscriptions: name, email address, organization, position, country and the content of your message.
• Information about how you use the website, obtained through cookies and analytics tools: pages visited, approximate location, device and browser. This information is collected only if you accept it in the cookie banner.
• Payment information, when you enroll in a paid program, handled directly by our payment provider.

Why we use it

• To answer your questions and manage your participation in our programs.
• To send you our newsletter and information about programs, only if you subscribed, and with the option to unsubscribe in every message.
• To understand how the website is used and improve it.
• To comply with legal and accounting obligations.

We use your information on the basis of your consent, of the agreement we have with you when you enroll in a program, of our legitimate interest in running and improving our activities, or of a legal obligation. We do not sell your information and we do not use it for automated decisions that affect you.

Who we share it with

We share information only with the service providers we need to operate: hosting, email and newsletter delivery, forms, analytics, video and payments. They act on our instructions and may only use the information to provide their service. We may also share it when the law requires it or to protect the rights and safety of people. Some of these providers are located in other countries; when information leaves your country, we apply the safeguards that the law requires so that it stays protected.

How long we keep it

We keep your information while we have a relationship with you and for the time needed to meet legal obligations or to resolve disputes. Newsletter subscriptions are kept until you unsubscribe. After that, we delete or anonymize the information.

Your rights

You can ask us at any time to confirm whether we hold information about you, to access it, to correct it, to delete it, to limit or object to its use, to receive a copy in a portable format and to withdraw a consent you gave before. To exercise any of these rights, write to info@2811global.com. We will answer within the deadlines set by the law of your country. If you consider that we have not resolved your request properly, you can also contact the data protection authority of your country.

Minors

The website and our programs are aimed at adults and institutions. We do not knowingly collect information from people under 16 without the authorization of a parent or guardian. If you believe a minor has given us information without that authorization, write to us and we will delete it.

Cookies

The website uses essential cookies for it to work, and analytics and functionality cookies that are activated only if you accept them in the banner shown on your first visit. You can change your choice at any time from the cookie settings link at the bottom of the site or from your browser.

Security

We apply technical and organizational measures to protect your information against unauthorized access, loss or alteration. If a security incident affects your information and poses a risk to you, we will inform you and the competent authority as the law requires.

Changes to this policy

We may update this policy when our services or the law change. The current version, with its date, is always available on this page.

Contact

For any question about these terms, this policy or your personal information, write to info@2811global.com.

Last updated: September 5, 2026.